Privacy Policy
Last Updated: August 25, 2026
Wise Bear Creative, LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, forms, phone calls, text messages, emails, and other communications. By using our website at https://www.wisebearcreative.com, you agree to the practices described in this policy.
1. Information We Collect
We may collect personal information you voluntarily provide, including:
- Name
- Phone number
- Email address
- Service or mailing address
- Company name
- Project or service details
- Photos, notes, or files you choose to submit
- Communication preferences
We may also collect basic website usage information such as pages visited, time on site, referral source, browser type, device type, and IP address to help improve our website and services.
2. How We Collect Information
We collect information through:
- Contact, inquiry, and service request forms on our website
- Phone calls, emails, and text messages you initiate with us
- Website analytics tools that track visitor behavior and traffic patterns
- Third-party software used to manage customer relationships, scheduling, or service operations
- Chat or messaging tools embedded on our site
3. How We Use Your Information
We may use your information to:
- Respond to service requests and inquiries
- Schedule appointments, estimates, or consultations
- Provide and deliver services you have requested
- Send appointment confirmations, reminders, updates, and follow-ups
- Communicate about quotes, invoices, service history, or customer support
- Deliver marketing emails and updates (with opt-out options provided in every message)
- Improve our website, marketing, and customer experience
- Fulfill legal, safety, and business requirements
4. Sharing Your Information
We do not sell personal information. We may share information only in the following circumstances:
- Service providers: With trusted third-party vendors who help us operate our website, scheduling systems, customer communication tools, or business operations — each bound by their own privacy practices and only as necessary to provide those services
- Legal requirements: When required by law, regulation, court order, or government request, or to protect our rights, prevent fraud, or ensure safety
- Business transfers: In connection with a merger, acquisition, or sale of business assets, your information may transfer to the successor entity
5. Third-Party Services
We use third-party tools and platforms that may independently collect data about your visit or interactions under their own privacy policies. These may include analytics platforms, advertising platforms, customer relationship management systems, scheduling and field service software, email marketing tools, and chat or messaging services. We are not responsible for the data practices of these third parties.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to analyze traffic, measure site performance, and in some cases deliver interest-based advertising through third-party platforms. You can disable cookies through your browser settings, though some site features may not function as intended.
7. Data Retention
We retain contact form submissions, inquiry records, and related communications for as long as reasonably necessary to fulfill the purpose for which they were collected, to maintain business records, or as required by law. You may request deletion of your information at any time by contacting us directly.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. SMS & Mobile Information
If you provide your mobile phone number and opt in to receive text messages from Wise Bear Creative, we may send you text messages related to your service request, appointment scheduling, appointment reminders, service updates, follow-ups, customer support, and other approved message types.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us directly at (616) 757-0307 or support@wisebearcreative.com.
10. Your Rights and Choices
You may contact us at any time to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal and business recordkeeping requirements
- Opt out of marketing communications
You may unsubscribe from marketing emails by following the unsubscribe instructions in any email we send.
You may opt out of text messages at any time by replying STOP to (616) 757-0307.
To exercise any other rights, contact us at hello@wisebearcreative.com.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies before providing any personal information.
12. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will promptly remove it.
13. Updates to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
14. Contact Us
For questions about this Privacy Policy or how your information is handled:
Wise Bear Creative, LLC
342 Market Ave, SW
Unit 208
Grand Rapids, MI 49503
(616) 757-0307
hello@wisebearcreative.com
https://www.wisebearcreative.com